Duration of the Refund Policy

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund.

Applicability for Digital Products

Since we sell digital products that can be downloaded, to qualify for a refund, the product must not have been deployed or used on any live environment. It must also be completely removed from any sites it was applied to.

Requirements for a Refund

To initiate a refund, proof of purchase or a receipt is required.

Refund Process

Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a specified number of days.

Issues with Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.Contact your bank. There is often some processing time before a refund is posted.
3. If you’ve done all this and still have not received your refund, please contact us at support@templatewelt.com.

14 Day Money Back Guarantee

• We want to ensure that you are 100% happy with your purchase from TemplateWelt.com.
• If you have any technical or sales issues, do not hesitate to contact us.

If after you have attempted to resolve issues with our support staff and feel the product(s) you purchased does not meet your needs, we want to make things right.

We offer a full refund within 14 days of your date of purchase. We would appreciate it if you could provide feedback on what went wrong or how we can improve when requesting your refund.

Processing the Refund

TemplateWelt.com and our payment processors submit the refund immediately and strive to process the refunds as quickly as possible. However, your financial institution may take up to 20 days to reflect the refund in your bank account/card. For more details, visit our website linked to the customer refund processing information.

How to Request a Refund

To request a refund:

1. Go to TemplateWelt.com > My Account > Orders
2. Select the order number for the product you wish to refund.
3. Click on the ellipsis icon (three dots) next to the order total to open the refund request prompt.
   • If the ellipsis icon is not visible, the 14-day period may have expired.
4. Follow the prompt to Request a Refund. A Refund Request Form will appear.
5. Choose a reason for the refund from the drop-down menu and provide detailed reasons for your refund request.
6. Click on ‘Request Refund‘.

Need Help?

For any queries related to refunds, please contact us at support@templatewelt.com.